Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Edinburgh | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Edinburgh collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Edinburgh is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Edinburgh and across the UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal identifiers: Full name, date of birth, gender, and contact details including email address, phone number, and delivery address.
Health and medical information: Medical history, current medications, weight, BMI, and any other clinical details necessary for our pharmacists to assess your suitability for treatment.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected via cookies.

3. How We Use Your Data

We use your personal and medical data for the following purposes:

To carry out a clinical assessment and determine whether a requested medication is safe and appropriate for you.
To dispense and deliver prescription or pharmacy medicines to your address within 1 working day of pharmacist approval.
To maintain accurate patient records as required by our professional and regulatory obligations.
To process payments and manage your account securely.
To communicate with you regarding your orders, consultations, or any clinical follow-up.
To comply with our legal and regulatory duties as a GPhC registered pharmacy.

We process special category health data on the basis of providing healthcare treatment and, where required, with your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: Required for core website functionality such as secure login and checkout.
Analytics cookies: Help us understand site traffic and user behaviour. We use this data in anonymised form only.
Preference cookies: Remember your settings and choices across visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

Dispensing and fulfilment partners: To process and deliver your medication safely and securely.
Payment processors: Trusted third-party providers who handle transactions under strict data security standards.
Healthcare professionals: With your consent, we may share relevant clinical information with your GP or other healthcare providers where clinically appropriate.
Regulatory and legal obligations: Where we are required to disclose information by law, court order, or to comply with GPhC regulations.

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where it is no longer necessary, or object to certain types of processing. You may also request that we restrict how we use your data or ask us to provide a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Edinburgh
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.